1. Where do you ship?

Currently, we offer shipping within Ireland, France, Germany, Denmark, Netherlands, Belgium, Spain, Portugal, Greece, Austria, Bulgaria, Croatia, Czechia, Estonia, Finland, Iceland, Italy, Latvia, Lithuania, Norway, Poland, Sweden, Switzerland. We are actively working to expand our shipping destinations to serve customers globally.

2. How much does shipping cost?

Shipping costs are currently: €1.40 Standard Rates for Ireland (Rep. Of) and €2.50 for the countries within the European Union.

3. What is the estimated delivery time?

We understand the importance of quick turnaround times. The average delivery rates are 1-3 business days for Ireland (Rep. Of) and 2-5 days for countries within the European Union.

4. Do you offer expedited shipping?

We currently offer standard shipping options, and the estimated delivery times will be provided during the checkout process. We are exploring options for expedited shipping and will update our services accordingly.

Returns and Refunds - Fragrance2Buy

1. What is your return policy?

We strive for customer satisfaction. If you encounter any issues with your order, please contact us within 3 days of receiving your package.

2. How do I initiate a return?

To initiate a return, please contact our customer support team at [contact@fragrance2buy.com]. Provide your order number and details of the issue, and we will guide you through the return process.

3. Are returns free?

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

4. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and process your refund within 5 days. The refund will be issued to the original payment method.

5. Can I exchange a product?

Unfortunately, we currently do not offer direct product exchanges. If you would like a different item, please initiate a return for the original purchase and place a new order. If you have any further questions or need assistance, please do not hesitate to contact us at [fragrance2buy@gmail.com]. We are here to help!